Integrations
Works in the tools you already pay for.
Kestrel does its work inside your help desk, your billing system and your store. Twenty-four tools are built in, and 128 more connect through the API.
Help Desk
Where the tickets arrive and the replies go out.
ZendeskReads tickets, replies and closes them
IntercomAnswers conversations and hands off to a teammate
Help ScoutReads mailboxes, replies and tags
HubSpotWorks tickets and updates the contact record
SalesforceResolves cases and logs every change
Zoho DeskReads tickets, replies and escalates
Billing
Where Kestrel finds the charge and returns the money.
StripeFinds charges, refunds and credits
PaddleRefunds transactions and changes subscriptions
PayPalLooks up payments and returns them
SquareFinds payments and issues refunds
KlarnaChecks orders and refunds instalments
XeroReads invoices and raises credit notes
Orders
Where it edits, cancels and reships.
ShopifyEdits, cancels and reships orders
BigCommerceChanges addresses and cancels orders
MagentoReads orders and creates returns
SquarespaceLooks up orders and refunds them
WixReads orders and updates fulfilment
EtsyReads receipts and messages buyers
Team
Where it asks your people and files what it finds.
SlackAsks for approval and posts what it did
LinearFiles bugs with the steps and the logs
JiraCreates issues and links the ticket
NotionReads your help docs and policies
GitHubOpens issues and checks release notes
AsanaCreates follow-up tasks for your team
Each connection does only what you allow
Connecting a tool does not hand over the keys. You switch on the actions Kestrel may take, one by one, and everything else stays off.
Connecting takes about four minutes and no engineer.
{ "ticket": "81226", "category": "refunds", "outcome": "asked_a_person", "amount": 34000, "currency": "usd", "approved_by": "priya@northgate.com"}Not on the list? Use the API
Anything with an API can become a tool Kestrel uses. Describe the action, set its limit, and receive a webhook for every run.
Connect two tools and close a ticket.
A help desk and a billing system are enough to resolve most refund requests from start to finish.