These terms are the agreement between you and Kestrel. By creating a workspace you accept them.
Your account
You need an account to use Kestrel. Keep your sign-in details safe, and tell us at once if someone else has used them. You are responsible for what happens in your workspace, including the rules and limits you set.
What Kestrel does
Kestrel reads tickets and takes actions in the tools you connect, inside the limits you set. You decide which actions are allowed. An action taken inside a limit you set is treated as approved by you.
Acceptable use
Do not use Kestrel to break the law, to send spam, or to act on data you have no right to use. Do not try to get around the limits of your plan or to disrupt the service for others.
Fees
Paid plans are billed each month. Usage above what your plan includes is billed at the rate shown on the pricing page. A resolution is counted when Kestrel closes a ticket without a person and it is not reopened within seven days.
Fees are not refundable, except where the law says otherwise.
Your data
You own your data. You give us permission to process it only as needed to provide the service. The privacy policy explains how.
Availability
We aim for the service to be available at all times, but we do not promise that it will never be interrupted. Customers on the Enterprise plan have a separate service level agreement.
Liability
To the extent the law allows, our total liability under these terms is limited to the fees you paid in the twelve months before the claim. Neither side is liable for indirect losses.
Ending the agreement
You can close your workspace at any time. We can suspend or close a workspace that breaks these terms, after giving notice where that is reasonable.
Changes to these terms
We may update these terms. When we do, we change the date on this page and write to workspace owners at least thirty days before a significant change takes effect.